---
title: Zoom Integration
description: Learn how to connect Zoom to Gymdesk, automatically create remote session links, and troubleshoot common issues caused by Personal Meeting ID (PMI) settings.
---

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# Zoom Integration

You can connect your Zoom account to Gymdesk to automatically create and share Zoom meetings for any sessions in your schedule marked as **Remote**.

![ConnectZoomAccount](https://docs.gymdesk.com/hs-fs/hubfs/ConnectZoomAccount.png?width=463&height=161&name=ConnectZoomAccount.png)

### **Connecting Your Zoom Account**

1. Go to **Gym → Integrations**
2. Select **Connect Zoom Account**
3. You’ll be redirected to Zoom to log in using the account you use for hosting your online classes.

Once connected, Gymdesk will automatically manage creating and canceling Zoom meetings for applicable sessions.

### **How Automatic Meeting Creation Works**

When a member or visitor books a session marked as **Remote**:

- A Zoom meeting is automatically created for that session.
- The participant receives the join link in their email confirmation and inside the member portal.
- The assigned instructor receives the host link and can also find it in their dashboard under **Today’s Bookings**.

### **Multiple Participants in the Same Zoom Session**

If multiple participants book the same session, they’ll all receive the same Zoom meeting link for that specific booking. Each person will see that join link in their email confirmation and in their member portal, so everyone attending that remote session enters the same online room at the scheduled time.

### **Automatic Cancellation of Remote Zoom Sessions**

If every participant cancels their booking for a given remote session, Gymdesk will automatically cancel the associated Zoom meeting for that session. This helps keep your Zoom account clean and prevents empty meetings from staying on your calendar.

### **Zoom Settings That May Affect Automatic Meetings**

Zoom accounts can have custom settings that override or interfere with Gymdesk’s meeting creation. If meetings aren’t being created as expected, check the user’s Zoom settings.

Below are the two most common settings that cause issues:

#### **1\. Using *Personal Meeting ID* (PMI)**

When this setting is **ON**, Zoom overrides Gymdesk’s request for a new meeting and forces every session to use your Personal Meeting ID (PMI), which is a single, permanent Zoom room. As a result:

- **All remote sessions will share the same Zoom link**, because PMI always returns the same meeting ID.
- **Any passcode assigned to the PMI applies to every meeting Gymdesk creates**, since Zoom requires PMI security settings to be used.
- **Changing PMI settings later (such as updating the passcode)** will retroactively affect previously created meeting links, because they all point to the same permanent room.

Gymdesk will still successfully create meetings, but the behavior will differ from the expected “unique meeting per session” experience.

**Recommendation:** TURN OFF "Personal Meeting ID (PMI)" in your Zoom account settings so Gymdesk can create a unique Zoom meeting link for every remote session.

#### **2. Using *Personal Meeting ID (PMI) Passcode***

If the PMI is enabled *and* this passcode setting is turned on, then **every meeting Gymdesk creates will require the user’s PMI passcode**, regardless of how Gymdesk normally configures meetings. This passcode may be:

- The user’s custom PMI passcode
- An automatically generated passcode
- An empty passcode *if the user clears it*

Gymdesk must honor whatever passcode Zoom applies — this cannot be overridden on our end.

**Recommendation:** TURN OFF "PMI passcode" unless the user intends all remote sessions to share the same password.

### **Troubleshooting Zoom Integration Issues**

If meetings aren’t being created or links look incorrect, verify the following:

#### **Step 1 : Check whether the user has PMI enabled**

Go to Zoom → **Settings → Scheduling**

Look for the toggle:

**Use Personal Meeting ID (PMI) when scheduling a meeting**

- **OFF** = Best / default behavior
- **ON** = All meetings created by Gymdesk will use the user’s PMI + PMI password rules

#### **Step 2 : Check whether the PMI Passcode is enabled**

Zoom → **Settings → Passcode**

Toggle: **Personal Meeting ID (PMI) Passcode**

If ON, Zoom applies the PMI passcode to all Gymdesk-created meetings.

#### **Step 3 : Re-test meeting creation**

After adjusting Zoom settings:

1. Disconnect Zoom from Gymdesk
2. Reconnect your Zoom account
3. Book a new test session marked **Remote**

This ensures new settings apply to newly-created meetings.

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