--- title: View and Manage Sales Transactions description: Manage POS and Online Shop sales in Gymdesk. View transactions, issue refunds, access receipts, and track which staff members processed each sale. --- [Skip to content](https://docs.gymdesk.com/en/help/docs/sales-management#main-content) - [English](https://docs.gymdesk.com/en/help/docs/sales-management) - [日本語 - 日本](https://docs.gymdesk.com/ja-jp/help/sales) English Show submenu for translations [![gymdesk\_logo](https://docs.gymdesk.com/hubfs/Group%201.svg)](https://gymdesk.com/) - GYM TYPES Show submenu for GYM TYPES - [Fitness gyms software](https://gymdesk.com/software/gyms) - [Martial arts schools software](https://gymdesk.com/software/martial-arts) - [Gymnastics software](https://gymdesk.com/software/gymnastics) - [Yoga studios software](https://gymdesk.com/software/yoga) - [Dance studios software](https://gymdesk.com/software/dance) - [Pilates studio software](https://gymdesk.com/software/pilates) - [Club management software](https://gymdesk.com/software/membership-clubs) - [Crossfit gym software](https://gymdesk.com/software/crossfit) - FEATURES Show submenu for FEATURES - [Memberships](https://gymdesk.com/features/members) - [Billing](https://gymdesk.com/features/billing) - [Attendance](https://gymdesk.com/features/attendance) - [Booking](https://gymdesk.com/features/booking) - [Website](https://gymdesk.com/features/website) - [Point-of-Sale](https://gymdesk.com/features/pos) - [Marketing](https://gymdesk.com/features/marketing) - [Reporting](https://gymdesk.com/features/reporting) - [Facility Access](https://gymdesk.com/features/access) - [Mobile App](https://gymdesk.com/features/member-app) - [Integrations](https://gymdesk.com/features/integrations) - RESOURCES Show submenu for RESOURCES - [Articles on growing a fitness business](https://gymdesk.com/blog/) - [Gyms](https://gymdesk.com/blog/category/gyms/) - [Martial Arts](https://gymdesk.com/blog/category/martial-arts/) - [Yoga](https://gymdesk.com/blog/category/yoga/) - [Gymnastics](https://gymdesk.com/blog/category/gymnastics/) - [Dance](https://gymdesk.com/blog/category/dance/) - [Pilates](https://gymdesk.com/blog/category/pilates/) - [Sports clubs](https://gymdesk.com/blog/category/sport-clubs/) - [The gym heroes podcast](https://gymdesk.com/blog/category/podcasts/) - [CUSTOMERS](https://gymdesk.com/customers) - [PRICING](https://gymdesk.com/pricing) - [CONTACT](https://gymdesk.com/contact) - [LOGIN](https://gymdesk.com/login) Open main navigation Close main navigation - GYM TYPES Show submenu for GYM TYPES - [Fitness gyms software](https://gymdesk.com/software/gyms) - [Martial arts schools software](https://gymdesk.com/software/martial-arts) - [Gymnastics software](https://gymdesk.com/software/gymnastics) - [Yoga studios software](https://gymdesk.com/software/yoga) - [Dance studios software](https://gymdesk.com/software/dance) - [Pilates studio software](https://gymdesk.com/software/pilates) - [Club management software](https://gymdesk.com/software/membership-clubs) - [Crossfit gym software](https://gymdesk.com/software/crossfit) - FEATURES Show submenu for FEATURES - [Memberships](https://gymdesk.com/features/members) - [Billing](https://gymdesk.com/features/billing) - [Attendance](https://gymdesk.com/features/attendance) - [Booking](https://gymdesk.com/features/booking) - [Website](https://gymdesk.com/features/website) - [Point-of-Sale](https://gymdesk.com/features/pos) - [Marketing](https://gymdesk.com/features/marketing) - [Reporting](https://gymdesk.com/features/reporting) - [Facility Access](https://gymdesk.com/features/access) - [Mobile App](https://gymdesk.com/features/member-app) - [Integrations](https://gymdesk.com/features/integrations) - RESOURCES Show submenu for RESOURCES - [Articles on growing a fitness business](https://gymdesk.com/blog/) - [Gyms](https://gymdesk.com/blog/category/gyms/) - [Martial Arts](https://gymdesk.com/blog/category/martial-arts/) - [Yoga](https://gymdesk.com/blog/category/yoga/) - [Gymnastics](https://gymdesk.com/blog/category/gymnastics/) - [Dance](https://gymdesk.com/blog/category/dance/) - [Pilates](https://gymdesk.com/blog/category/pilates/) - [Sports clubs](https://gymdesk.com/blog/category/sport-clubs/) - [The gym heroes podcast](https://gymdesk.com/blog/category/podcasts/) - [CUSTOMERS](https://gymdesk.com/customers) - [PRICING](https://gymdesk.com/pricing) - [CONTACT](https://gymdesk.com/contact) - [LOGIN](https://gymdesk.com/login) - - [English](https://docs.gymdesk.com/en/help/docs/sales-management) - [日本語 - 日本](https://docs.gymdesk.com/ja-jp/help/sales) English Show submenu for translations - [Sign-Up](https://gymdesk.com/register) [Sign-Up](https://gymdesk.com/register) How can we help you? - There are no suggestions because the search field is empty. 1. [Gymdesk Help](https://docs.gymdesk.com/en/help/docs?hsLang=en) 2. [Sales](https://docs.gymdesk.com/en/help/docs/sales?hsLang=en) # View and Manage Sales Transactions The **Sales** **Tab** on the [**Point of Sale**](https://app.gymdesk.com/manager/sales/list/source/direct) page shows a complete history of all finalized sales at your gym, along with their related invoices. Sales from both the POS and the Online Shop (if enabled) appear here. ### **Managing Direct Sales (POS)** The **Direct** **Tab** displays sales completed through the digital Point of Sale (POS) system. Each entry shows the customer, the staff member who processed the sale, any discount code applied, the payment method, the item description, and the total amount. The **Staff** **Column** identifies exactly which team member completed each transaction, allowing you to track who sold specific items and monitor POS activity across your staff. ![POS-DIRECT](https://docs.gymdesk.com/hs-fs/hubfs/POS-DIRECT.png?width=670&height=389&name=POS-DIRECT.png) This information can be exported as a CSV file using the **Export** button in the top-right corner. The export includes all visible columns, including Staff and Discount Code, making it easy to review, report on, or track sales performance outside of Gymdesk.   ### **Managing Online Sales** Sales completed through your website appear in the **Online Shop Tab** (online shop must be enabled). You can update the status of each online sale using the Update link in the **Status Column**. The three available statuses are “Order Placed,” “Processed,” and “Picked Up.” ![OnlineSalesStatus](https://docs.gymdesk.com/hs-fs/hubfs/OnlineSalesStatus.png?width=670&height=364&name=OnlineSalesStatus.png) [For more details, see our Online Shop documentation.](https://docs.gymdesk.com/help/online-shop?hsLang=en) ### **How to Locate Previous Sales** Use the search bar to quickly locate sales by customer name. For more precise results, apply filters to narrow the list by invoice number, transaction ID, date range, staff member, product, sale type, status, and other criteria. ![SalesFilters](https://docs.gymdesk.com/hs-fs/hubfs/SalesFilters.png?width=619&height=473&name=SalesFilters.png) ### **Viewing Receipts and Processing Refunds** Clicking **Receipt** opens the detailed view of the sale. From there, you can issue a refund, cancel a manual sale, resend the receipt to the customer’s email address, or print a copy for your records. ![UpdatedSalesReceiptInvoice](https://docs.gymdesk.com/hs-fs/hubfs/UpdatedSalesReceiptInvoice.png?width=670&height=622&name=UpdatedSalesReceiptInvoice.png)   - [Gymdesk Glossary](https://docs.gymdesk.com/en/help/docs/gymdesk-glossary?hsLang=en) - [Getting started](https://docs.gymdesk.com/en/help/docs/getting-started?hsLang=en#main-content) - [General Overview](https://docs.gymdesk.com/en/help/docs/getting-started?hsLang=en#general-overview) - [Data & Payments Migration](https://docs.gymdesk.com/en/help/docs/getting-started?hsLang=en#data-payments-migration) - [Account](https://docs.gymdesk.com/en/help/docs/account?hsLang=en) - [Gym](https://docs.gymdesk.com/en/help/docs/gym?hsLang=en#main-content) - [Schedule & Booking Management](https://docs.gymdesk.com/en/help/docs/gym?hsLang=en#schedule-booking-management) - [Staff Management](https://docs.gymdesk.com/en/help/docs/gym?hsLang=en#staff-management) - 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