---
title: Handling Disputes with Gymdesk Payments
description: Learn how to review, respond to, and manage payment disputes in Gymdesk Payments, including when to accept or contest and what evidence to provide.
---
[Skip to content](https://docs.gymdesk.com/en/help/docs/handling-disputes-with-gymdesk-payments#main-content)
English
Show submenu for translations
[](https://gymdesk.com/)
- GYM TYPES
Show submenu for GYM TYPES
- [Fitness gyms software](https://gymdesk.com/software/gyms)
- [Martial arts schools software](https://gymdesk.com/software/martial-arts)
- [Gymnastics software](https://gymdesk.com/software/gymnastics)
- [Yoga studios software](https://gymdesk.com/software/yoga)
- [Dance studios software](https://gymdesk.com/software/dance)
- [Pilates studio software](https://gymdesk.com/software/pilates)
- [Club management software](https://gymdesk.com/software/membership-clubs)
- [Crossfit gym software](https://gymdesk.com/software/crossfit)
- FEATURES
Show submenu for FEATURES
- [Memberships](https://gymdesk.com/features/members)
- [Billing](https://gymdesk.com/features/billing)
- [Attendance](https://gymdesk.com/features/attendance)
- [Booking](https://gymdesk.com/features/booking)
- [Website](https://gymdesk.com/features/website)
- [Point-of-Sale](https://gymdesk.com/features/pos)
- [Marketing](https://gymdesk.com/features/marketing)
- [Reporting](https://gymdesk.com/features/reporting)
- [Facility Access](https://gymdesk.com/features/access)
- [Mobile App](https://gymdesk.com/features/member-app)
- [Integrations](https://gymdesk.com/features/integrations)
- RESOURCES
Show submenu for RESOURCES
- [Articles on growing a fitness business](https://gymdesk.com/blog/)
- [Gyms](https://gymdesk.com/blog/category/gyms/)
- [Martial Arts](https://gymdesk.com/blog/category/martial-arts/)
- [Yoga](https://gymdesk.com/blog/category/yoga/)
- [Gymnastics](https://gymdesk.com/blog/category/gymnastics/)
- [Dance](https://gymdesk.com/blog/category/dance/)
- [Pilates](https://gymdesk.com/blog/category/pilates/)
- [Sports clubs](https://gymdesk.com/blog/category/sport-clubs/)
- [The gym heroes podcast](https://gymdesk.com/blog/category/podcasts/)
- [CUSTOMERS](https://gymdesk.com/customers)
- [PRICING](https://gymdesk.com/pricing)
- [CONTACT](https://gymdesk.com/contact)
- [LOGIN](https://gymdesk.com/login)
Open main navigation
Close main navigation
- GYM TYPES
Show submenu for GYM TYPES
- [Fitness gyms software](https://gymdesk.com/software/gyms)
- [Martial arts schools software](https://gymdesk.com/software/martial-arts)
- [Gymnastics software](https://gymdesk.com/software/gymnastics)
- [Yoga studios software](https://gymdesk.com/software/yoga)
- [Dance studios software](https://gymdesk.com/software/dance)
- [Pilates studio software](https://gymdesk.com/software/pilates)
- [Club management software](https://gymdesk.com/software/membership-clubs)
- [Crossfit gym software](https://gymdesk.com/software/crossfit)
- FEATURES
Show submenu for FEATURES
- [Memberships](https://gymdesk.com/features/members)
- [Billing](https://gymdesk.com/features/billing)
- [Attendance](https://gymdesk.com/features/attendance)
- [Booking](https://gymdesk.com/features/booking)
- [Website](https://gymdesk.com/features/website)
- [Point-of-Sale](https://gymdesk.com/features/pos)
- [Marketing](https://gymdesk.com/features/marketing)
- [Reporting](https://gymdesk.com/features/reporting)
- [Facility Access](https://gymdesk.com/features/access)
- [Mobile App](https://gymdesk.com/features/member-app)
- [Integrations](https://gymdesk.com/features/integrations)
- RESOURCES
Show submenu for RESOURCES
- [Articles on growing a fitness business](https://gymdesk.com/blog/)
- [Gyms](https://gymdesk.com/blog/category/gyms/)
- [Martial Arts](https://gymdesk.com/blog/category/martial-arts/)
- [Yoga](https://gymdesk.com/blog/category/yoga/)
- [Gymnastics](https://gymdesk.com/blog/category/gymnastics/)
- [Dance](https://gymdesk.com/blog/category/dance/)
- [Pilates](https://gymdesk.com/blog/category/pilates/)
- [Sports clubs](https://gymdesk.com/blog/category/sport-clubs/)
- [The gym heroes podcast](https://gymdesk.com/blog/category/podcasts/)
- [CUSTOMERS](https://gymdesk.com/customers)
- [PRICING](https://gymdesk.com/pricing)
- [CONTACT](https://gymdesk.com/contact)
- [LOGIN](https://gymdesk.com/login)
- English
Show submenu for translations
- [Sign-Up](https://gymdesk.com/register)
[Sign-Up](https://gymdesk.com/register)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Gymdesk Help](https://docs.gymdesk.com/en/help/docs?hsLang=en)
2. [Billing](https://docs.gymdesk.com/en/help/docs/billing?hsLang=en)
3. [Payment Processing](https://docs.gymdesk.com/en/help/docs/billing?hsLang=en#payment-processing)
# Handling Disputes with Gymdesk Payments
If a member disputes a charge with their bank, you can review and respond directly inside the Gymdesk Payments portal.
### **What is a Payment Dispute?**
A payment dispute occurs when a member asks their bank to reverse a charge. This usually happens if they don’t recognize the charge or believe it was incorrect. It’s important to respond promptly, as disputes can lead to lost funds, fees, and potential account risks if they happen frequently.
If a gym member or customer disputes a payment charged by your gym, you will be notified by Gymdesk directly from our support email: **[support@gymdesk.com](mailto:support@gymdesk.com)**
### **Viewing Disputes in Gymdesk Payments Portal**
To view all payment disputes, log in to the **[Gymdesk Payments Portal](https://payment-portal.gymdesk.com/)**, then select **Disputes** from the menu on the left.
**
**Reminder:** Make sure you are logged in to the *Gymdesk Payments Portal*, not your regular Gymdesk account. If you are in the right place, the left menu should include options such as *Payments, Payouts, Reports, etc.*
### **Reviewing New Payment Disputes**
In the Disputes section of your Gymdesk Payments account, recent disputes are labeled **New** in the status column. Click a dispute to open its full details. In the dispute details, you can see who disputed the charge, the disputed amount, the date it was filed, the reason provided by the cardholder or bank, and the deadline to submit your response.
### 
### **How to Respond to Payment Disputes**
Review the charge details and gather any supporting documentation before deciding how to proceed. Respond promptly—especially when contesting—to avoid automatically losing the disputed funds.
- If the charge wasincorrect, unauthorized, or **cannot be supported with evidence**, it may be best to **ACCEPT** the dispute**.**
- If you have **clear supporting evidence** (such as a signed agreement, attendance records, or prior communication), proceed to **CONTEST** the dispute.
### **Contesting a Payment Dispute**
If choosing to **Contest** a dispute, you will need to provide a brief factual explanation of why this dispute is being contested. This is called the *Rebuttal Statement*.
A strong rebuttal includes:
- When the service was provided
- Confirmation the member agreed to billing terms (signed agreement)
- Any relevant communication with the member
Use **+ Add Attachment** to include supporting evidence proving the legitimacy of the disputed charge. Supporting evidence includes items such as:
- Signed membership agreement
- Receipts or invoices
- Check-in or attendance records
- Email or message history
Once finished, click **submit**. After submission, the card network reviews the dispute and will come to a resolution typically within 30-60 days.
- [Gymdesk Glossary](https://docs.gymdesk.com/en/help/docs/gymdesk-glossary?hsLang=en)
- [Getting started](https://docs.gymdesk.com/en/help/docs/getting-started?hsLang=en#main-content)
- [General Overview](https://docs.gymdesk.com/en/help/docs/getting-started?hsLang=en#general-overview)
- [Data & Payments Migration](https://docs.gymdesk.com/en/help/docs/getting-started?hsLang=en#data-payments-migration)
- [Account](https://docs.gymdesk.com/en/help/docs/account?hsLang=en)
- [Gym](https://docs.gymdesk.com/en/help/docs/gym?hsLang=en#main-content)
- [Schedule & Booking Management](https://docs.gymdesk.com/en/help/docs/gym?hsLang=en#schedule-booking-management)
- [Staff Management](https://docs.gymdesk.com/en/help/docs/gym?hsLang=en#staff-management)
- [Ranks & Promotions](https://docs.gymdesk.com/en/help/docs/gym?hsLang=en#ranks-promotions)
- [Members](https://docs.gymdesk.com/en/help/docs/members?hsLang=en#main-content)
- [Membership Structure & Setup](https://docs.gymdesk.com/en/help/docs/members?hsLang=en#membership-structure-setup)
- [Member Payments](https://docs.gymdesk.com/en/help/docs/members?hsLang=en#member-payments)
- [Member Portals & Apps](https://docs.gymdesk.com/en/help/docs/members?hsLang=en#member-portals-apps)
- [Attendance Tracking & Check-Ins](https://docs.gymdesk.com/en/help/docs/members?hsLang=en#attendance-tracking-check-ins)
- [Creating Membership Plans](https://docs.gymdesk.com/en/help/docs/members?hsLang=en#creating-membership-plans)
- [Billing](https://docs.gymdesk.com/en/help/docs/billing?hsLang=en#main-content)
- [Payment Processing](https://docs.gymdesk.com/en/help/docs/billing?hsLang=en#payment-processing)
- [Billing Settings & Discounts](https://docs.gymdesk.com/en/help/docs/billing?hsLang=en#billing-settings-discounts)
- [Marketing](https://docs.gymdesk.com/en/help/docs/marketing?hsLang=en#main-content)
- [Email & Text Messaging](https://docs.gymdesk.com/en/help/docs/marketing?hsLang=en#email-text-messaging)
- [Lead Management & Automations](https://docs.gymdesk.com/en/help/docs/marketing?hsLang=en#lead-management-automations)
- [Gym Websites](https://docs.gymdesk.com/en/help/docs/gym-websites?hsLang=en)
- [Sales](https://docs.gymdesk.com/en/help/docs/sales?hsLang=en)
- [Competition Management](https://docs.gymdesk.com/en/help/docs/competition-management?hsLang=en)
- [Integrations](https://docs.gymdesk.com/en/help/docs/integrations?hsLang=en)
- [Gymdesk Documentation & Policies](https://docs.gymdesk.com/en/help/docs/gymdesk-documentation-policies?hsLang=en)
- [Company](https://gymdesk.com/)
- [About us](https://gymdesk.com/content/about)
- [Contact us](https://gymdesk.com/contact)
- [Resources](https://gymdesk.com/blog/)
- [Features](https://gymdesk.com/)
- [Memberships](https://gymdesk.com/features/members)
- [Billing](https://gymdesk.com/features/billing)
- [Attendance](https://gymdesk.com/features/attendance)
- [Booking](https://gymdesk.com/features/booking)
- [Marketing](https://gymdesk.com/features/marketing)
- [Website](https://gymdesk.com/features/website)
- [Point-of-sale](https://gymdesk.com/features/pos)
- [Reporting](https://gymdesk.com/features/reporting)
- [Facility access](https://gymdesk.com/features/access)
- [Mobile app](https://gymdesk.com/features/member-app)
- [Integrations](https://gymdesk.com/features/integrations)
- [Gym types](https://gymdesk.com/)
- [Martial arts](https://gymdesk.com/software/martial-arts)
- [Membership clubs](https://gymdesk.com/software/membership-clubs)
- [Yoga studios](https://gymdesk.com/software/yoga)
- [Pilates studios](https://gymdesk.com/software/pilates)
- [Fitness gyms](https://gymdesk.com/software/gyms)
- [Gymnastics gyms](https://gymdesk.com/software/gymnastics)
- [Dance studios](https://gymdesk.com/software/dance)
- [Crossfit gyms](https://gymdesk.com/software/crossfit)
- [Resources](https://gymdesk.com/)
- [Our Customers](https://gymdesk.com/customers)
- [Documentation](https://docs.gymdesk.com/help/docs)
- [Pricing](https://gymdesk.com/pricing)
- [Membership contract template](https://gymdesk.com/lp/contract-template)
- [Black belt widget](https://gymdesk.com/lp/bbwidget)
- [Gym software guide](https://gymdesk.com/best-gym-management-software)
- [Trust center](https://gymdesk.com/page/trust)
- [Terms of service](https://gymdesk.com/page/terms)
- [Privacy policy](https://gymdesk.com/page/privacy)
- [Comparison](https://gymdesk.com/)
- [Mindbody](https://gymdesk.com/alternative/mindbody)
- [Jackrabbit](https://gymdesk.com/alternative/jackrabbit)
- [Zenplanner](https://gymdesk.com/alternative/zenplanner)
- [Kicksite](https://gymdesk.com/alternative/kicksite)
- [Spark membership](https://gymdesk.com/alternative/spark)
- [Pushpress](https://gymdesk.com/alternative/pushpress)
- [Gymmaster](https://gymdesk.com/alternative/gymmaster)
- [Glofox](https://gymdesk.com/alternative/glofox)
- [Hapana](https://gymdesk.com/alternative/hapana)
- [Mariana Tek](https://gymdesk.com/alternative/marianatek)
- [Momence](https://gymdesk.com/alternative/momence)
[](https://gymdesk.com/)
Built and run in Austin, TX
Copyright © 2025